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Salesforce Certified Field Service Consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A. Configure customer preferences on the Service Resource record.
B. Configure and add excluded and required resource Work Rules to scheduling policies.
C. Configure and add excluded and required resource business objectives to scheduling policies.
D. Configure resource preferences on the Account or Work Order.

Answer: B,D

Explanation:
Explanation
These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5

NEW QUESTION # 93
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A. The Product Item Transactions Related List on the Product Item
B. The Work Order Line Item associated with the completed Work Order
C. The Product Request Line Item associated with the Product
D. The Products Consumed section on the Work Order

Answer: D

Explanation:
The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related Liston the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used.
The Product Request Line Item associated with the Product shows the products requested, but not the products consumed. References: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5

NEW QUESTION # 94
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A. Customer Communities Plus
B. Chatter Customer Groups
C. Partner Communities
D. Chatter Files Connect
E. Customer Communities

Answer: A,C,E

NEW QUESTION # 95
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

A. Add one hour to the start and end times on the service territory member's operating hours.
B. Change the time zone on the service territory member's user record to match the service territory's time zone.
C. Subtract one hour from the start and end times on the service territory.
D. Add one hour to the start and end times on the service territory.

Answer: A

NEW QUESTION # 96
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A. Customer First
B. Emergency Policy
C. High Intensity
D. Soft Boundaries

Answer: A,D

NEW QUESTION # 97
......

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